Maintenance and water compliance

  • Dripping taps : We have all experienced this in our homes but it should not be ignored. If water is wasted then so is your money.  Compliance denotes that no taps may be dripping when in the “off” position.
  • Leaking pipes :  Most pipes will begin to leak at the joints, so check for wet spots on the ground or on ceilings. Our inspectors will do a visual check and also do a meter check for detectable leaks.  However, slow or hidden leaks may obviously not be discerned at a compliance inspection. Should there be any signs of leaking, our inspectors will call for leak detection to isolate the source.
  • Low water pressure: There are numerous reasons for this; perhaps airators or filters must be cleaned, or there may be a hidden leak. Sometimes simple flushing of water lines can solve this and other times it can be more complicated.  This is not considered a compliance issue, but more a design and maintenance issue.
  • Running toilets: Normally detected by the constant sound of water filling up the toilet tank or water runs constantly into the pan. This is a huge waste of water and will be considered when a compliance inspection is done.
  • Slow or clogged drains: Be wary of food particles and oil in sinks and basins. These will enter the drain and cause blockages. This is considered maintenance and will not be reported on in a compliance inspection. However, loose and leaking traps will be repaired to prevent further damage to property.
  • Outlet valves from geyser:  There are three outlet pipes which by law (and for compliance) must be visible from the exterior.  The PRV (pressure reducing valve), the TP valve ( temperature reducing valve) and the Drip Tray outlet.  It is important that they are positioned in a way which is safe as the water must be allowed to escape in order to relieve pressure and to indicate if there are any untoward problems in the geyser.
  • Taps and fixtures: It is essential that taps are tightened down.  Loose fittings will exert force on pipes and fittings connected to the taps.  This can potentially result in future leaks so the tightening is essentially a preventative measure.
  • If you have not had your property examined and even if you are not selling, consider getting a water compliance inspection done for your own peace of mind and to save costs.
  • Contact DOSS on 021 7904750 / to arrange an inspection.

Happy clients


On Thu, Sep 7, 2017 at 10:58 PM

Dear Sandy

Thank you for your reply email. So appreciate the removal of broken bulb and the work undertaken in my absence today looks highly professional.

I had a plumber here for 2 hours removing over 3 m of roots so all is thankfully now well.

Sincere gratitude to you and your team for such efficient service from beginning to end .


Jan Sutherland

Date: Fri, Jun 9, 2017 at 8:19 AM
Subject: Praise for service

Please forward to management.
Dear D.O.S.S. Management  and staff,
It has been an amazing experience dealing with your company.  Your branding… your administration,  your staff…your vehicles… the 10 men who were in my tiny nearly 200 year old cottage yesterday. Every one of you I thank.
I was terrified.  But almost sad at the final farewell.  I could do it all again today. Take a bow each one of you. Faultless workmanship.
Thank you.
Shelley Wolstenholme

Deed Of Sales Services (DOSS)

Energy saving tips for your home

  •  Adjust the thermostat of your geyser at home to the 55 degree celsius to 65 degree celsius range.
  • Water heating makes up most of your electricity bill (generally about 30 – 40 %).  By taking a shower instead of a bath you will use less hot water.
  • Where possible, install insulation between the ceiling and the roof to ensure that your home remains cool in summer and warm in winter.
  • Swimming pool pumps can account for a large percentage of a home’s electricity consumption.  REduce the pool pump operating time to the minimum necessary for keeping your pool clean.
  • Do not overfill your refrigerator or freezer.
  • Do not set the freezer temperature lower than necessary.
  • Do not open the fridge door unnecessarily.
  • Do not put hot food into the refrigerator.
  • Make sure that the seal around the door is not broken.
  • Empty and switch off or defrost the fridge before taking an extended holiday.

All you need to know about gas installations in your home

Gas in the home: 

South African homeowners are considering gas in their homes as a result of Increasing costs in electricity. People are unaware that there are specific regulations that must be complied with to ensure that insurance policies remain valid.

Gas Certificates:

A certificate states that the installation has been properly inspected and is determined to be safe and leak free. An authorised person who is registered with the Liquefied Petroleum Gas Safety Association of Southern Africa (LPGAS) must issue the certificate.

Any person who has a liquid gas installation in their home must have this certificate as per regulations. This is usually obtained during the installation phase. Homeowners need to know that the onus is on them to ensure that they have this certificate in their possession, not the installer.

If your home is damaged or destroyed, as a result of a defective appliance – and you do not have a valid certificate issued by someone registered with LPGAS – the insurance implications could be significant. An insurance company would be well within their rights to repudiate a claim, which could have severe financial repercussions for the home-owner.

Regulations for gas installations:

Gas bottles may not be installed:
• Less than 1 metre sideways from doors and windows
• Less than 2 metres from drains and air vents
• Less than 3 metres below windows (unless a non-combustible roof is installed)
• Less than 1 metre from the property boundary wall (unless it is a fire wall)
• Less than 5 metres sideways away from a switchable electric point or plug switch;
• Light bulbs cannot be less than 1.5 metres above a gas bottle.

Other installation rules:

Only class 1 or 2 copper pipes, or other approved gas piping, may be used (Note: This is not the same copper piping as used by plumbers)
• Copper pipes going through a wall must be sleeved
• Approved flexible gas hose may not be more than two meters long and may not go through any partition (including wood, dry wall, cupboard wall etc)
If you suspect your gas appliance is unsafe it is best to turn the appliance off immediately. Do not touch it until it has been checked by a registered gas engineer. Open all the doors and windows to air out the room. Ensure that you have shut off the supply at the meter control valve.
Interior gas installation
Extracted from Heidelberg Heraut 2017

Ripbox your non-compliant wiring connections

Every new /existing building or structure requires an electrical compliance certificate. Importantly, all electrical connections must be closed.

DOSS endorses Ripbox (real innovative product) as it is the fastest new way of enclosing connections done in a fraction of the time using current products available.

Consult the website for further details.

Wood borer beetle

Wood damaging pests can attack expensive antiques and even structural components of a building.

Much of the damage caused by wood boring beetles may be attributed to the Common Furniture beetle. Its natural habitat is the broken branches of trees and areas where the tree bark has been removed.

Common Furniture beetle (Anobium punctatum)

Adult beetle is 3-4mm in length

Life Cycle
Larva will live for three to five years before boring through timber to breed.


  • They actively fly in warm sunny weather.
  • Is an exceedingly common pest in homes and buildings.
  • Despite its name this beetle can invade more than just furniture.
  • Infestations can damage decorative woodwork, musical instruments, wooden tools and more seriously, wooden flooring, joinery and structural timbers
  • These wood boring beetles consume hardwoods and softwoods.

How to identify signs of Wood Borer
One may not realise that one has a wood borer problem until the resulting damage becomes visible, so early detection is key before more harm is done.

What does a Wood Borer look like? There are four stages of wood borer development:

  • Egg
  • Larva
  • Pupa
  • Adult beetle

Adult beetles lay their eggs in cracks in wooden objects, floorboards and timbers.

When larvae hatch they immediately burrow through the timber, making it very unlikely they would be seen. As newborns they are hungry and your woodwork will be their only food source. Safely inside the wood, they will continue to tunnel and feed for several years.

As the larvae mature and increase in size, they bore towards the wood surface to pupate and emerge as adult beetles.

Fact: Different woodworm insects prefer different woods, which will help you to identify what type is causing your problems. Some prefer softwoods like pine, spruce and cedar while others like hardwoods such as eucalypt, oak, ash, and mahogany. Whatever the species, all of them will leave some signs, if you have an active wood borer infestation.

Signs of Wood Borer

  • Fresh exit holes in timber – round or oval shaped with sharp edges, the holes will appear clean and fresh.
  • Tunnels in the wood – also known as “galleries” which are often hard to see.
  • Bore dust – (also known as frass) caused by emerging adult beetles, and are usually visible below the infested timber.
  • Weak and damaged floorboards – in extreme cases, a foot or chair leg going through the floor can indicate a more serious problem.
  • Crumbling wood – around corners or edges to roof joists or floorboards.
  • Dead beetles – usually found near the infested timber or around nearby windowsills.
  • Eggs – These vary in size depending on the beetle, but all are very difficult to see with the naked eye.
  • Wood Borer larvae – usually a creamy-white colour and curved in shape.

Dealing with a Wood Borer infestation

If left untreated, wood borers can seriously weaken timber, which may lead to structural failure of timbers.

If you suspect any infestation, consult with our professional and registered inspector to give you a detailed report.

Contact: Nick Buxton : 082 727 1427

Beetle Treatment of Floors

BEETLE TREATMENT OF FLOORS – DOSS Inspection Services Cape Town.

Please note that some preparation is required prior to a beetle treatment being carried out:
1. Clear all soft furnishings from the areas to be treated (e.g. remove loose lay rugs and carpets, cardboard boxes, bedding and curtains that hang to the floor).

2. No animals or small children must enter the treated area until the flooring has been washed with a bucket of water and liquid soap. This can be done immediately after the treatment and will remove any traces of surface chemical. Adding some essential oil to the water will also help to remove the smell. The washing of the floors is the responsibility of the occupant and is not undertaken by DOSS.

3. Please do not touch the treated floor with your hands or walk barefoot until the floors have been washed.
The chemical to be used is PWP-F (Reg. No. L7448, Act 36 – 1947)

Save water by locating and maintaining mains stopcock


In times of emergency do you know where your main stop-cock is situated on your premises? It would be prudent to identify it, check what mechanism it has for turning off and make sure it works.

This is one of the items on our inspector’s checklist when they are conducting a Water Compliance inspection on your property.

A lot of stop-cocks are completely concealed by undergrowth, soil and rubble and are not always easily accessible. The tap may be jammed and may be difficult to operate if not maintained regularly. You should be able to switch off your water at a moment’s notice to avoid any flooding. You may even have a leak at the stop-cock and this can impact on your water usage if left undetected.

In fact monthly checks of your stop-cock should be undertaken to detect any leaks in the property. The property would have to be empty with no users. Write down your meter reading and check when you return. If there is a difference in the reading, it is likely that you have a leak. This, of course, is highly dependant on ensuring that no water is in use in the property at the time when this check is undertaken.

If you are unsure please call DOSS and request a water inspection.


Download this article as a PDF: Finding your main water stopcock

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